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The Public Journalism Club, in cooperation with VECTO.DIGITAL – representative of VIAFONE Technologies in Armenia, launches an innovative, exclusive, artificial intelligence chatbot service “Armenia Alert Channel” on the new coronavirus in Armenia. It became possible with the support of the Open Society Foundations – Armenia.

The goal of the “Armenia Alert Channel” service is to promote public awareness and provide the population with accessible and easy-to-use tool to receive information. This service is unique in its kind and the level of the partnership. As a result of the combination of the potential and resources of the non-governmental organization, the Armenian and international IT companies, an innovative service has been developed, which can be applied in any emergency.

The Armenia Alert Channel Chatbot responds to a user’s questions through instructions and helps to easily find official and reliable information.

The language of Armenia Alert Channel Chatbot is Armenian. It offers checked and updated information, protecting users from fake news and misinformation.

The Armenia Alert Channel Chatbot is based on information provided by the World Health Organization and Commandant’s Office of Armenia.

Users do not even need to write questions. All possible questions are already available, all you have to do is select them and the chatbot assistant will direct you to the appropriate section.

The Armenia Alert Channel Chatbot consists of several sections of the information type:

“Statistics of Armenia”,

“News”, “Announcements”,

“Travel restrictions”,

“F.A.Q.”,

“Documents”,

“Videos”,

“Contact info”,

“Share”,

“More options”.

By clicking on each section, the chatbot offers subsections that makes it easier to search for information and guide the user.

The Armenia Alert Channel Chatbot is a user-friendly and accessible platform. Its operation does not require a large Internet connection capacity, it can be used from any device.

So far, the service of the Armenia Alert Channel Chatbot is available on Facebook, two other services are currently underway for the Telegram and Whatsapp platforms.

The World Health Organization was the first in the world to launch such service through the Facebook Messenger. In Armenia, it was the Public Journalism Club to initiate this service in Armenia, which provides exceptional objectivity and promptness of information, making the platform special and necessary for everyone.

This chatbot also gives an open opportunity to watch the PSAs and the webinars made by the Public Journalism Club during the state of emergency.

The Armenia Alert Channel Chatbot was developed by the Public Journalism Club with the support of the Open Society Foundations – Armenia in collaboration with VECTO.DIGITAL, for the first time introducing the artificial intelligence chatbot advanced technology of VIAFONE Technologies in Armenia.

In case of technical problems or questions related to the Armenia Alert Channel Chatbot, please contact us via [email protected].

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